Shipping policy
Shipping, Order Processing & Cancellation Policy
At Radhe Ayurveda, every order is prepared with care, quality-checked before dispatch, and shipped through trusted logistics partners to ensure safe and timely delivery. However, we understand that plans can change. This policy explains how orders can be cancelled, processed, tracked, and resolved in exceptional circumstances.
📦 Shipping & Delivery
Delivery Timelines
- Your order is generally expected to arrive within 3–5 working days. However, delivery timelines may vary depending on your location and courier service availability.
- For locations not covered by our courier partners, orders are shipped via India Post. Such deliveries typically take 7–8 business days, subject to the location and postal network.
- Please note that the above timelines are estimated and may vary depending on factors such as courier partner operations, delivery location, weather conditions, public holidays, festivals, or other unforeseen circumstances beyond our control.
Order Verification Process
To ensure authentic deliveries and reduce Return to Origin (RTO) cases, a brief verification process is held for orders:
- COD Orders: Every Cash on Delivery order may require a verification call before dispatch. Orders are dispatched only after successful verification. If we are unable to reach you or the order remains unverified, it may be automatically cancelled.
- High-Value Orders: A nominal advance payment (e.g., ₹199) may be required for select high-value orders or specific delivery locations to confirm the shipment.
Order Processing & Tracking
Once your order is verified, the dispatch process is initiated on the same day or next day of verification. You will receive a tracking link via WhatsApp/SMS as soon as your order leaves our warehouse. Use the tracking link provided to monitor your order's delivery status in real time. Orders received on Sundays or public holidays will be processed on the next business day.
Re-delivery Charges
Customers are responsible for providing complete and accurate shipping information. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.
🛑 Cancellation Policy
Before Dispatch
Orders may be cancelled within 6 hours of placement. You can request a cancellation by calling Customer Support at +91 9821301514 or via email at info@radheayurveda.com.
After Dispatch
After an order has been shipped from our warehouse, cancellation is no longer possible. In such cases, you may refuse the shipment at the time of delivery. Please note: If a delivery is refused without a valid reason, we reserve the right to restrict future COD orders for your account and deduct applicable shipping charges from any eligible refund.
Order Modifications
Once an order has been confirmed, changes to the product, quantity, shipping address, or payment method may not be possible after the order enters the processing stage. Customers are requested to contact our Customer Support team immediately after placing the order if any modifications are required. While we will make reasonable efforts to accommodate such requests, modifications cannot be guaranteed.