Privacy policy

Introduction

Radhe Ayurveda is a partnership firm established and operating under the applicable laws of India, having its registered office at Khasra No.106/1, Plot No: 3, Pooth Kalan, GF, New Delhi, Delhi, 110086. Radhe Ayurveda is the owner and operator of the website www.radheayurveda.com ("Website").

This Privacy Policy describes how Radhe Ayurveda collects, uses, stores, processes, and protects the personal information of individuals who visit or use our Website. It has been prepared in accordance with the applicable laws and regulations of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA), along with any amendments or other applicable legal requirements.

Throughout this Privacy Policy, the terms "we," "us," "our," and "ours" refer to Radhe Ayurveda. The terms "you," "your," and "user" refer to any individual who accesses, browses, registers on, purchases from, or otherwise interacts with our Website or services.

At Radhe Ayurveda, we recognize the importance of your privacy and are committed to handling your personal information responsibly, transparently, and securely. We strive to collect only such information as is necessary for providing our products, services, improving customer experience, complying with legal obligations, and ensuring the smooth functioning of our Website.

We encourage you to read this Privacy Policy carefully before using our Website or submitting any personal information. By accessing, browsing, registering on, or using our Website or any of our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue the use of our Website and services immediately.

Information We Collect

While creating an account, placing an order, or using our Website, you may be required to provide certain personal information that helps us identify you and deliver our products and services efficiently. Such information may include, but is not limited to, your full name, email address, mobile number, date of birth, age, gender, billing and shipping addresses, postal/ZIP code, login credentials (such as your username and password), and any other details voluntarily provided by you during registration or while interacting with our Website.

In addition to the information you provide directly, we may also collect certain technical and usage-related information about your interaction with the Website. This may include the pages you visit, products you view, links you click, browsing patterns, frequency of visits, time spent on particular pages, device-related information, and similar data that helps us understand how our Website is being used and improve your overall experience.

From time to time, we may also receive updated or supplementary information from trusted third-party service providers, including our delivery and logistics partners. For example, if the shipping address or delivery status associated with your order is updated, we may use such information to maintain accurate records, facilitate future deliveries, improve customer service, and ensure a smoother shopping experience.

Sharing your personal information with us is completely voluntary. However, certain information is essential for us to provide our products and services efficiently. If you do not wish to provide the required information or do not agree with the manner in which your information is collected and processed under this Privacy Policy, we kindly request that you discontinue accessing or using the Website and its services.

How We Use Your Personal Information

The personal information collected by Radhe Ayurveda is used solely for legitimate business purposes and to provide you with a secure, efficient, and seamless experience while using our Website. Depending on the nature of your interaction with us, your information may be used for one or more of the following purposes:

1. Account Registration and Management: To create, verify, maintain, and manage your account on our Website, enabling you to access various features, track your orders, update your profile, and enjoy a personalized shopping experience.
2. Order Processing and Payment Facilitation: To process, verify, confirm, and fulfill your orders, facilitate secure payment transactions, coordinate product delivery, generate invoices, and keep you informed about the status of your purchases.
3. Customer Support and Communication: To respond to your questions, requests, complaints, or feedback, provide after-sales assistance, resolve issues efficiently, and communicate important updates relating to your orders, account, or our services.
4. Website Improvement and Personalization: To understand how visitors interact with our Website, analyze browsing patterns, improve website functionality, enhance security, personalize your experience, and develop better products and services based on customer preferences.
5. Safety and Business Operations: To maintain the security of our Website, prevent misuse or fraudulent activities, maintain our internal records, and operate our business efficiently.

The information collected by us is processed only to the extent necessary for the purposes stated above. We are committed to handling your personal information responsibly and in accordance with applicable data protection laws.

Consent

By accessing, browsing, registering on, or using the Radhe Ayurveda Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. You also consent to the collection, storage, use, and processing of the personal information you voluntarily provide to us in the manner described in this Privacy Policy.

Your continued use of the Website signifies your acceptance of this Privacy Policy, along with our Terms & Conditions, Shipping Policy, Return & Refund Policy, and any other policies published on the Website from time to time.

How and When We Share Your Personal Information

At Radhe Ayurveda, we respect your privacy. We do not sell, rent, trade, or otherwise disclose your personal information to any third party for their independent marketing or commercial purposes. Your information is shared only when it is necessary to provide our services, fulfill your orders, comply with applicable legal requirements, or when you have expressly permitted us to do so.

1. Order Fulfilment and Delivery: To ensure that your orders are processed and delivered successfully, we may share the necessary information, such as your name, contact number, and delivery address, with our trusted courier, logistics, and delivery partners.
2. Secure Payment Processing: When you make a payment through our Website, the information required to complete your transaction may be shared with our authorized payment gateway partners. We do not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.
3. Trusted Business Service Providers: We may share limited information with trusted third-party service providers who assist us in operating our Website, providing customer support, maintaining technical infrastructure, or sending service-related communications.
4. Customer Feedback, Surveys and Promotional Communication: If you choose to participate, we may share the information necessary with our authorized survey partners to collect feedback. With your consent, we may also send you updates about new products, promotions, or special offers. You may opt out at any time.
5. Legal Requirements and Protection of Rights: We may disclose your personal information whenever such disclosure is required by law or is necessary to comply with requests from government authorities, courts, or law enforcement agencies.
6. Protection of Your Information: Whenever your personal information is shared with authorized third parties, we ensure that it is limited to the information reasonably required for the intended purpose.

How We Protect Your Personal Information

Protecting your personal information is one of our priorities. We implement appropriate physical, technical, and organizational security measures to safeguard your information against unauthorized access, misuse, alteration, disclosure, or loss.

Access to your personal information is restricted only to authorized personnel and trusted service providers who require it to perform their assigned responsibilities. While we make every reasonable effort to ensure the security of your information, no method of transmission over the Internet or electronic storage is completely secure.

We retain your personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal requirements.

Your Rights Regarding Your Personal Information

We believe that you should have reasonable control over your personal information. Subject to the provisions of the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws, you may exercise the following rights:

(i) You have the right to request details of the personal information that we maintain about you, including the purposes for which such information is being used.
(ii) If any of your personal information is inaccurate, incomplete, or no longer up to date, you may request that it be corrected or updated. You may also request deletion, subject to applicable legal requirements.
(iii) Where the processing of your personal information is based on your consent, you may withdraw such consent at any time.
(iv) If you have any questions, concerns, or complaints regarding the handling of your personal information, you may contact our Grievance Officer at info@radheayurveda.com.
(v) You may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, in accordance with the law.

Children's Privacy

Our Website and its services are intended only for individuals who are 18 years of age or older. If you are under the age of 18, you may browse the Website only under the supervision of a parent or legal guardian. We do not knowingly collect or process the personal information of individuals below the age of 18. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it from our records.

Changes to This Privacy Policy

Radhe Ayurveda reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our business practices or legal requirements. Any changes will become effective immediately upon being published on this page. Your continued access to or use of the Website after any changes are posted shall constitute your acceptance of the revised Privacy Policy.