Refund policy
Return Policy
Returns are accepted within 7 days of delivery and are eligible for a replacement or full refund provided the request falls under the situations mentioned below.
1. Product Delivered Differs from Your Order
If you receive an item different from what you ordered, please inform our Customer Support as soon as possible by calling +91 9821301514 or emailing info@radheayurveda.com. Once the issue is verified, we will arrange a replacement or full refund, according to your preference. Kindly keep the product in its original packaging for the return process, wherever applicable.
2. Damaged or Defective Product
If the package is damaged or tampered with upon delivery, please refuse to accept it and notify our Customer Support immediately.
If you find a damaged or defective product after the order is received, contact our Customer Support within 7 days of delivery at +91 9821301514 or info@radheayurveda.com. Upon verification and approval of the request, we will either replace the product at no additional cost or process a full refund, as applicable. Please retain the product along with its original packaging until our delivery partner has collected the product from you.
⚠️ Quality & Hygiene Standards: To ensure the highest standards of product quality, safety, and hygiene, we are unable to accept returns or offer refunds for products that have been opened, used, consumed, or altered in any manner after delivery.
A product will also be considered non-returnable if its original packaging, safety seal, labels, or protective wrapping has been removed, damaged, or tampered with, unless the return request is due to a manufacturing defect, transit damage, or an incorrect product delivered by us. We encourage customers to inspect the package upon delivery and contact our Customer Support team promptly.
Refund Procedure
Following successful verification of the returned product, refunds are initiated within 2-3 days. The amount is typically credited to the original payment method (Bank Account, UPI, or Credit Card) within 7-10 business days, subject to your bank or payment provider's processing timelines.
Non-Returnable / Non-Refundable Situations
❌ Failure to provide the required proof, such as photographs, videos, or other supporting documentation, necessary to verify a guarantee or warranty claim.
Important Considerations
- While we make every effort to deliver your order within the estimated timeframe, it should not be considered a guaranteed delivery commitment. Delivery timelines may vary due to unforeseen or operational circumstances (like weather, strikes, natural calamity, courier issues, etc.).
- To ensure smooth and timely delivery, customers are responsible for providing an accurate and complete shipping address and contact details while placing an order.
- Radhe Ayurveda reserves the right to update or modify this policy at any time without prior notice. The latest version published on our website shall prevail.